Last updated November 8, 2026

Privacy

KavRide is a ride service that runs on software made by Gold Choice Tech. This page says what we keep about you, why, and who else sees it. Questions: info@bhwebsolutions.com.

What we keep

• Your account: your name and phone numbers (a main number and any extra ones you add, such as a home line), how you want to be reached (texts or calls), and the places you save.
• Your rides: pickup and drop-off, times, the price, tips, ratings and comments, notes you give the driver, and the texts and automatic calls about each ride. When you order by phone, we keep what you said or keyed in, so the office can help if something went wrong.
• Payment: card numbers go straight into our card processor's secure box (Sola) and never reach us. We keep only a code from Sola that lets us charge the saved card, the last four digits, the card brand and the expiry date.
• Drivers: the car (make, model, colour, plate), photos of the license, insurance and registration with their expiry dates, earnings and payouts, and the phone's location while you are online (see below).
• The Android app: a push address from Google (Firebase), so a ride offer can ring the driver's phone.
• Office staff: email address and a scrambled form of the password.
• Technical: one login cookie, the internet address a login request came from (to stop abuse), and our host's standard error logs. No advertising, no tracking cookies, no analytics.

Location

A driver's phone shares its position only while the driver is online, every few seconds, also when the screen is off; in the Android app the notice "KavRide is sharing your location while you are online" stays on the phone the whole time. We use it to offer each ride to the nearest driver and to show the rider the car coming. Going offline stops it. Each new position replaces the one before; the points recorded during a ride (about one every 25 seconds) are deleted after 90 days. Riders' phones never share their location with us; riders type or say the address.

Who sees what

• Your driver sees your first name, the pickup and drop-off and your notes; you see the driver's first name, car, plate, rating and where the car is until the ride ends. You can call each other from the ride page.
• The office of KavRide sees everything above, to dispatch rides, help you and pay drivers.
• Companies that each do one job for us, and only that: Cloudflare (hosting, database, file storage), Twilio (texts, calls, and turning speech on the phone line into text), Sola / Cardknox (cards), Google (finding addresses and driving routes from the addresses you type or say, and Firebase for app notifications).
• We never sell your information or use it for advertising. We give it to the authorities only when the law requires it.

How long we keep it

Your account stays until you ask us to delete it. Ride and payment records stay as long as KavRide needs them for its books and the law. Login codes are deleted after a day; ride position points after 90 days.

Deleting your account

Log in, open Account and tap Delete my account, or ask info@bhwebsolutions.com. We delete your account, phone numbers, saved places, card and driver documents within 30 days and let you know. Payment records the law makes us keep stay only as long as required.

Children

Accounts are for adults. Children ride on a parent's account, with the parent ordering.

Changes

If this page changes in a way that matters, we say so here with a new date, and tell drivers in the app.